Our system securely charges at checkout because we don’t store card details. This ensures your order is reserved immediately.

• Processing: 1–2 business days.
• U.S. Orders: Flat rate $9.99, delivered in 3–5 business days.
• International Orders: Times and costs vary. Passport Shipping lets you choose Duties Paid (DDP) or Duties Unpaid (DDU) at checkout. If DDU is selected, all customs duties and taxes are your responsibility.

All orders ship from our U.S. fulfillment centers in Pennsylvania or Vermont. Some items may ship directly from our factory.

Tracking numbers may show before the carrier scans your package. Please allow 1–2 business days.

• Check with neighbors or building staff.
• Contact the carrier us.

If still missing, you’re covered by MonkProtect. File a claim and we’ll reship your order.

We offer a 30-day return window from the date of delivery. To qualify:

• Ship the item back within 30 days.
• Provide tracking by day 30.
• Product must be in original condition and packaging.

ShipMonk PA1 / Nushape
285 Centerpoint Blvd 
Pittston, PA 18640  
USA

Email us at hello@ledphototherapies.com with your order number and reason. Include this info inside your return box as well.

Refunds are processed within 5 to 7 business days after we receive and verify your return.

• Custom/special orders
• Shipping fees (including reship/expedited)
• Opened skincare products or digital guides

Each Nushape device is designed for different goals, whether it’s fat loss, pain relief, skin rejuvenation, or cognitive support. Because treatment times vary depending on your desired results, we always recommend checking the treatment manual included with your order for the most accurate guidance.

Yes, if it’s comfortable. Many customers pair the Lipo Wrap with vibration plate sessions or light cardio.

Yes, but follow our recommended protocols for best results. Staying hydrated and supporting liver health is key.

If every other row is off, that’s normal. Those are infrared LEDs (850nm), which are invisible to the eye. If the pattern looks irregular, contact support.

All wraps include an adapter. The battery pack is an optional accessory sold separately.

• Check your manual for quick troubleshooting.
• Contact us with photos or videos if the issue persists.
• If needed, we’ll send a replacement part or unit.

Yes, all devices are covered by a 1-year limited warranty for manufacturing defects. Misuse, twisting cables, or using third-party adapters is not covered.

Yes! We provide loyalty discounts for returning customers, plus an affiliate program so you can earn rewards when friends and family order.

• 📧 Email: hello@ledphototherapies.com
• 📦 File shipping claims: MonkProtect Claim Portal
• 📚 Product guides: Available in your box and online and you can contact us anytime. 

We’re here to make your experience smooth, safe, and effective.